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Returns & Refunds

Do you offer exchanges?

Unfortunately, we are unable to offer exchanges of any kind. However, we are committed to ensuring customer satisfaction. If you receive a damaged or incorrect item, please contact us immediately by clicking here. We will review the situation and str

How do I make a return?

Returns must be initiated within 28 days of receiving your order. To be eligible for a return, items must be unused, in their original condition, and returned with all original packaging. How to return your item:. Visit our Returns Portal. Enter your

What is your returns policy?

Returns must be initiated within 28 days of receiving your order. To be eligible for a return, items must be unused, in their original condition, and returned with all original packaging. Refund process:Once your return is received and processed, we’

When will I get my refund?

Once your return is received and processed, we’ll send you a confirmation email. Refunds can take up to 14 working days to appear in your account, depending on your bank or payment provider. If you haven’t received your refund after this time, please

Trying to return a Accurist product purchased from one of our official retailers?

Looking for a Replacement? Within 28 days of purchase: Please return to the place of purchase (e.g. Argos, H. Samuel). They will handle your replacement or refund request according to their own returns policy. After 28 days of purchase: We're happy t