What is your returns policy?Updated 16 days ago

Returns must be initiated within 28 days of receiving your order. Under the Consumer Contracts Regulations, customers are entitled to inspect and handle items to determine suitability - similar to how they might do so in a physical retail store. This means you may try on an item to assess the fit or style, but not wear or use it beyond that.

To be eligible for a refund, items must:

• Be in a clean, undamaged, and resalable condition
• Be returned with all original packaging and accessories
• Include proof of purchase

We reserve the right to decline a return or issue a partial refund if the item shows signs of use beyond what is reasonably permitted for inspection (for example, visible wear, scratches, or removed protective films). This assessment will be made at our discretion.

Refund process:
Once your return is received and processed, we’ll send you a confirmation email. Refunds can take up to 14 working days to appear in your account, depending on your bank or payment provider. If you haven’t received your refund after this time, please contact us by clicking here.

Special conditions apply to:

• Any accessories provided with your purchase (e.g. USB magnetic charging cables for smart watches) must also be returned in their original condition.

• For gift sets containing earrings, these can only be returned if the seal on the earring packaging is unbroken and the return is made within 28 days.

• For customers taking advantage of our smart watch free strap offer, if for any reason the watch is returned, the strap must also be returned for a full refund. If the free strap is not returned with your order, the RRP of the strap will be deducted from your refund amount.

• Please note that engraved or personalised watches are non-refundable.
  As these items are customised specifically for you, they are exempt from our standard return policy, unless found to be faulty or not as described.