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If you need assistance, please complete the form below. A member of our Customer Service Team will be in touch within 2–3 working days. Fill out my Wufoo form!

Contact Form

Contact Us

What should I do if my watch has just arrived and it isn't working?

The bracelet on my Accurist watch is too small or too large. How can I adjust it?

The bracelet on my Accurist watch is too small. How can I adjust it?

How do I know if my Accurist watch is water resistant?

What do the water resistance markings on my Accurist watch mean?

How can I identify my Accurist watch?

I'm not sure which instructions apply to my Accurist watch. What should I do?

Where can I find my instructions manual?

How to wear your watch correctly

Product Information

What is your cancellation policy?

Can I edit or add anything to my order?

Order Cancellation / Amendments

How do I track my order?

My order was marked delivered but it’s not here

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

Do you ship worldwide?

How much does shipping cost?

Do you offer expedited shipping?

How long does shipping take?

What if my package gets lost or arrives damaged?

What is your shipping policy?

Do you offer Free Shipping?

Delivery terms and conditions

Shipping & Delivery

Do you offer exchanges?

How do I make a return?

What is your returns policy?

When will I get my refund?

Trying to return a Accurist product purchased from one of our official retailers?

When will my replacement item be sent?

I'm an international customer, how do I make a return?

Returns & Refunds

How do I apply promotion / discount codes?

Promotions

How long is my Accurist watch guaranteed for?

Is the Accurist watch battery, strap and bracelet covered by the guarantee?

Where do I send my Accurist watch for replacement if it is still in the guarantee period?

Contact FormUpdated 3 hours ago