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Service & Repair PartnersUpdated 7 hours ago
If your watch develops a fault within two years of purchase, and it falls within the scope of our guarantee, you’re fully covered. Simply click here to get the guarantee process started and our Customer Service Team will guide you through the next steps to have your watch repaired or replaced quickly and with care.
If your watch requires a service or repair outside of the two-year guarantee period, we’ve made the process simple and convenient. You can now visit one of our trusted high-street partners; Timpsons, The Watch Lab or H. Samuel for fast, professional, and reliable in-store service.
- Timpson - 900+ high street stores and 1,200+ supermarket locations
- H. Samuel - 477 stores across the UK
- The Watch Lab (In-Time) - 20+ stores across the UK.
What this means for you
- Convenient – thousands of locations nationwide
- Faster – in-store service, no need to post
- Trusted – professional jewellers with years of expertise
What services are available?
Our partners can help with:
- Battery replacement
- Strap adjustments and changes
- Glass or case repairs
- Servicing for mechanical and quartz watches
How to arrange a repair
Simply take your watch to your nearest store for battery changes, strap adjustments, glass repairs, or servicing:
If you would like to speak to a customer service agent, please click here to fill out our contact form.