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Accurist

Service & Repair Partners

What should I do if my watch has just arrived and it isn't working?

The bracelet on my Accurist watch is too small or too large. How can I adjust it?

The bracelet on my Accurist watch is too small. How can I adjust it?

How do I know if my Accurist watch is water resistant?

What do the water resistance markings on my Accurist watch mean?

How can I identify my Accurist watch?

I'm not sure which instructions apply to my Accurist watch. What should I do?

Where can I find my instructions manual?

How to wear your watch correctly

Product Information

What is your cancellation policy?

Can I edit or add anything to my order?

Order Cancellation & Amendments

What is your shipping policy?

How do I track my order?

How much does shipping cost?

My order was marked delivered but it’s not here

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

Do you ship worldwide?

How long does shipping take?

What if my package gets lost or arrives damaged?

Delivery terms and conditions

Shipping & Delivery

Do you offer exchanges?

How do I make a return?

What is your returns policy?

When will I get my refund?

Trying to return a Accurist product purchased from one of our official retailers?

When will my replacement item be sent?

I'm an international customer, how do I make a return?

Returns & Refunds

How do I apply promotion / discount codes?

Promotions

How should I clean my watch?

What should I do if I am wearing my watch every day?

What is water resistancy?

Care Instructions

Our Privacy Policy

Our Cookie Policy

Cookie Policy

Terms and Conditions

Terms & Conditions

How long is my Accurist watch guaranteed for?

Is the Accurist watch battery, strap and bracelet covered by the guarantee?

Where do I send my Accurist watch for replacement if it is still in the guarantee period?