Standard Delivery. Uses Royal Mail 48-hour tracked. Delivery aim: 3–5 working days. £2.99 (free on orders over £75). Applies to UK postcodes*. Next Day Delivery. Uses Royal Mail 24-hour tracked. Cost: £3.99. Order by 2pm Monday–Friday for next workin

Standard Delivery<ul data-start="222" data-end="369"><li data-start="222" data-end="257">Uses Royal Mail 48-hour tracked</li><li data-start="258" data-end="296">Delivery aim: 3&#x2013;5 working days</li><li data-start="297" data-end="340">&#xA3;2.99 (free on orders over &#xA3;75)</li><li data-start="341" data-end="369">Applies to UK postcodes*</li></ul>Next Day Delivery<ul data-start="395" data-end="569"><li data-start="395" data-end="430">Uses Royal Mail 24-hour tracked</li><li data-start="431" data-end="450">Cost: &#xA3;3.99</li><li data-start="451" data-end="540">Order by 2pm Monday&#x2013;Friday for next working day delivery (excludes bank holidays)</li><li data-start="541" data-end="569">Applies to UK postcodes*</li></ul>Guaranteed Next Day Before 1pm<ul data-start="608" data-end="761"><li data-start="608" data-end="627">Cost: &#xA3;9.99</li><li data-start="628" data-end="732">Order by 2pm Monday&#x2013;Friday for delivery the next working day before 1pm (excludes bank holidays)</li><li data-start="733" data-end="761">Applies to UK postcodes*</li></ul>International Delivery<ul data-start="792" data-end="913"><li data-start="792" data-end="846">Europe: &#xA3;10, delivered in 5&#x2013;7 working days</li><li data-start="847" data-end="913">Rest of the World: &#xA3;15, delivered in 7&#x2013;10 working days</li></ul>*Certain postcodes are ineligible for Royal Mail&#x2019;s guaranteed before 1pm, tracked 24, and tracked 48 services. For a full list of excluded postcodes, please check the Royal Mail website.Important Information: Orders placed after 2pm on Friday will be dispatched the following Monday, as our warehouse does not operate over the weekend or on bank holidays. Please review our delivery terms carefully before placing your order; we are unable to refund postage costs if delivery timeframes have not been met due to our clearly stated cut-off times and terms.If you have not received your order by the end of the delivery period stated, please allow up to 7 working days before contacting us as we cannot investigate your order before this timeframe.&#xA0;Experiencing any other delivery issues? Please reach out to our customer service team.&#xA0;

What is your shipping policy?

Once your order has been placed and processed, you’ll receive a confirmation email containing your order details, including a tracking number and a link to our tracking page. You can click on the tracking link provided, or enter your tracking number

Once your order has been placed and processed, you&#x2019;ll receive a confirmation email containing your order details, including a tracking number and a link to our tracking page.You can click on the tracking link provided, or enter your tracking number directly on the <a data-start="376" data-end="445" rel="noopener noreferrer" target="_blank" href="https://www.royalmail.com/track-your-item">Royal Mail tracking page</a>.Please note: Tracking information may take up to 24 hours to become active. If you don&#x2019;t see updates immediately, we recommend checking back a little later. If there&#x2019;s still no tracking update after 24 hours (weekends and bank holidays exempt), please <a href="https://support.accurist.com/en-GB/contact-form-2140871" target="_blank" rel="noopener noreferrer">contact&#xA0;</a>our Customer Service team<a data-start="742" data-end="807" rel="noopener"></a>, and we&#x2019;ll be happy to help.

How do I track my order?

Shipping prices vary based on your selected delivery method and destination. Please see our current UK delivery options below:. Standard Delivery – £2.99. Free on orders over £75. Arrives within 3–5 business days. Next Day Delivery – £3.99. Arrives w

Shipping prices vary based on your selected delivery method and destination. Please see our current UK delivery options below:<ul data-start="320" data-end="731"><li data-start="320" data-end="406">Standard Delivery &#x2013; &#xA3;2.99. Free on orders over &#xA3;75. Arrives within 3&#x2013;5 business days.</li><li data-start="407" data-end="553">Next Day Delivery &#x2013; &#xA3;3.99. Arrives within 1&#x2013;2 business days. Orders must be placed by 2pm, Monday to Friday (excluding bank holidays).</li><li data-start="554" data-end="731">Next Day Guaranteed Before 1pm (UK Only) &#x2013; &#xA3;9.99. Delivered by 1pm the next business day. Orders must be placed by 2pm, Monday to Friday (excluding bank holidays).</li><li data-start="554" data-end="731">International Delivery (Europe)&#xA0;- &#xA3;10 and takes 5-7 working days.</li><li data-start="554" data-end="731">International Delivery (Rest Of The World) - &#xA3;15&#xA0;and takes 7-10 working days.</li></ul>Important Information: Orders placed after 2pm on Friday will be dispatched the following Monday, as our warehouse does not operate over the weekend or on bank holidays. Please review our delivery terms carefully before placing your order &#x2014; we are unable to refund postage costs if delivery timeframes have not been met due to our clearly stated cut-off times and terms.

How much does shipping cost?

If your order has been marked as delivered but hasn’t arrived, we recommend taking the following steps:. Check around your property for a safe place where the parcel may have been left. Ask neighbours or building management in case they accepted the

If your order has been marked as delivered but hasn&#x2019;t arrived, we recommend taking the following steps:<ul data-start="334" data-end="582"><li data-start="334" data-end="416">Check around your property for a safe place where the parcel may have been left.</li><li data-start="417" data-end="507">Ask neighbours or building management in case they accepted the delivery on your behalf.</li><li data-start="508" data-end="582">Confirm that the delivery address on your order confirmation is correct.</li></ul>Please note that in some cases, parcels may be marked as delivered slightly in advance and may still arrive within the standard delivery window of 3&#x2013;5 working days.If you&#x2019;ve completed these checks and the parcel is still missing after the delivery window has passed, please contact our Customer Service team by clicking <a href="https://support.accurist.com/en-GB/contact-form-2140871" target="_blank" rel="noopener noreferrer">here </a>and we&#x2019;ll be happy to assist you further.

My order was marked delivered but it’s not here

We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please contact our Customer Service Team with an image of your damaged item for further assistance. We aim to response within 2-3 working days. While

We&#x2019;re sorry your item(s) have damage!Some items break during shipment. We&#x2019;ll do our best to help.Please <a href="https://support.accurist.com/en-GB/contact-form-2140871" target="_blank" rel="noopener noreferrer">contact </a>our Customer Service Team with an image of your damaged item for further assistance. We aim to response within 2-3 working days.&#xA0;While we may not be able to guarantee your exact order is replaced due to potential stock issues, we&#x2019;ll be sure to resolve the situation as best we can!

What do I do if my item(s) arrives damaged?

We’re very sorry if you’ve received an incorrect item. Please get in touch with our Customer Service team by clicking here, and we’ll do our best to resolve this promptly. To help us assist you efficiently, please include the following in your email:

We&#x2019;re very sorry if you&#x2019;ve received an incorrect item. Please get in touch with our Customer Service team by clicking <a href="https://support.accurist.com/en-GB/contact-form-2140871" target="_blank" rel="noopener noreferrer">here</a><a data-start="317" data-end="382" rel="noopener"></a>, and we&#x2019;ll do our best to resolve this promptly.To help us assist you efficiently, please include the following in your email:<ul data-start="514" data-end="625"><li data-start="514" data-end="569">A clear photo of the item received (front and back)</li><li data-start="570" data-end="625">An image of the Delivery Note included in your parcel</li></ul>Before reaching out, we also recommend checking the packaging carefully for any notes or packing slips, as some items may be dispatched separately.While we&#x2019;ll always aim to provide a replacement, please note that availability may vary depending on stock levels. Rest assured, we&#x2019;ll resolve the issue as best we can.Your correct item will be dispatched once we receive and verify the return.&#xA0;This ensures the incorrect item is returned to stock and helps us maintain accurate inventory.

What do I do if I receive the wrong item in my order?

We offer international delivery to select countries.EuropeAustriaBelgium DenmarkFinlandFranceGermanyGreeceHungaryItaly NetherlandsPolandPortugalSpainSwedenSwitzerlandTurkiyeDelivery to these countries is £10 and takes 5-7 working days. Rest Of The Wo

We offer international delivery to select countries. Europe Austria Belgium&#xA0; Denmark Finland France Germany Greece Hungary Italy&#xA0; Netherlands Poland Portugal Spain Sweden Switzerland Turkiye Delivery to these countries is &#xA3;10 and takes 5-7 working days.&#xA0; Rest Of The World Canada Australia New Zealand Delivery to these countries is &#xA3;15 and takes 7-10 working days.International Duties &amp; Taxes&#xA0;This section applies for all customers purchasing outside of the UK. All prices shown on the Accurist website are in British pounds and including VAT, in accordance with the applicable legislation.&#xA0; Please note that in case of an order is shipped to a delivery address outside the UK, you may be subject to import duties and taxes, which are collected when the shipment reaches your delivery address. You will be responsible for payment of such import duties and taxes. It should be noted that Accurist has no control over these charges and, since these charges are different for different countries, Accurist cannot predict their amount. Accurist advises you to contact your local customs office for further information. If you are purchasing outside of the UK, your card provider may automatically convert your purchase into your local currency, or add an additional charge to cover the conversion rate. Accurist have no control over this process, please check with your card provider on conversion rates or additional charges before making any purchase.&#xA0;Please note that we are unable to cover the cost of returns for international orders. If you wish to return an item from outside of the UK, you will be responsible for arranging and paying for return shipping to our UK returns centre. We recommend using a tracked and insured service, as we are not liable for any returns lost in transit.

Do you ship worldwide?

Delivery times may vary depending on the destination and the shipping method selected at checkout. Please see our delivery options below:. Shipping prices vary based on your selected delivery method and destination. Please see our current UK delivery

Delivery times may vary depending on the destination and the shipping method selected at checkout. Please see our delivery options below:<ul data-start="254" data-end="612"><li>Shipping prices vary based on your selected delivery method and destination. Please see our current UK delivery options below:<ul data-start="320" data-end="731"><li data-start="320" data-end="406">Standard Delivery &#x2013; Free on orders over &#xA3;20. Arrives within 2&#x2013;5 business days.</li><li data-start="407" data-end="553">Next Day Delivery &#x2013; &#xA3;5.99. Arrives within 1&#x2013;2 business days. Orders must be placed by 2pm, Monday to Friday (excluding bank holidays).</li><li data-start="554" data-end="731">Next Day Guaranteed Before 1pm (UK Only) &#x2013; &#xA3;9.99. Delivered by 1pm the next business day. Orders must be placed by 2pm, Monday to Friday (excluding bank holidays).</li><li data-start="554" data-end="731">International Delivery (Europe)&#xA0;- &#xA3;10 and takes 5-7 working days.</li><li data-start="554" data-end="731">International Delivery (Rest Of The World) - &#xA3;15&#xA0;and takes 7-10 working days.</li></ul></li><li>Important Information: Orders placed after 2pm on Friday will be dispatched the following Monday, as our warehouse does not operate over the weekend or on bank holidays. Please review our delivery terms carefully before placing your order &#x2014; we are unable to refund postage costs if delivery timeframes have not been met due to our clearly stated cut-off times and terms.</li></ul>

How long does shipping take?

At Accurist, we’re committed to ensuring your order arrives safely and in perfect condition. If something goes wrong, we're here to help. Lost PackagesIf you believe your parcel has been lost in transit, please contact our Customer Service team by cl

At Accurist, we&#x2019;re committed to ensuring your order arrives safely and in perfect condition. If something goes wrong, we&apos;re here to help.Lost Packages If you believe your parcel has been lost in transit, please contact our Customer Service team by clicking <a href="https://support.accurist.com/en-GB/contact-form-2140871" target="_blank" rel="noopener noreferrer">here</a>. We&#x2019;ll investigate the issue and work with the carrier to resolve it as quickly as possible.Damaged Packages If your order arrives damaged, we&#x2019;re very sorry for the inconvenience. Please report the issue to our Customer Service team by clicking <a href="https://support.accurist.com/en-GB/contact-form-2140871" target="_blank" rel="noopener noreferrer">here</a>, within 48 hours of delivery, and include the following:<ul data-start="805" data-end="903"><li data-start="805" data-end="838">Photos of the damaged item(s)</li><li data-start="839" data-end="903">Photos of the outer packaging and Delivery Note (if available)</li></ul>Once we&#x2019;ve reviewed the information, we&#x2019;ll arrange a replacement or issue a refund after carrying out an investigation with the courier.&#xA0;Please note: If a missing parcel or missing item is not reported within 14&#xA0;days of the order date, we may be unable to assist further due to courier time frames and system limitations. We recommend reaching out to us as soon as possible if you notice any issues with your delivery.

What if my package gets lost or arrives damaged?

Standard delivery uses Royal Mail 48 hour tracked - we aim to deliver within 3-5 working days, and is £2.99 but free on orders over £75 to UK postcodes*. Next day delivery uses Royal Mail 24 hour tracked and is £3.99. Order before 2pm Monday - Friday

Standard delivery uses Royal Mail 48 hour tracked - we aim to deliver within 3-5 working days, and is &#xA3;2.99 but free on orders over &#xA3;75 to UK postcodes*.Next day delivery uses Royal Mail 24 hour tracked and is &#xA3;3.99. Order before 2pm Monday - Friday to receive your order the next working day to UK postcodes*. This excludes bank holidays.&#xA0;We also offer a guaranteed before 1pm next day delivery service for &#xA3;9.99. Order before 2pm Monday - Friday to receive your order the next working day before 1pm to UK postcodes*. This excludes bank holidays.&#xA0;*Certain postcodes are ineligible for Royal Mail&apos;s guaranteed before 1pm, tracked 24 &amp; tracked 48 service. Please check the <a href="https://www.royalmail.com/sites/royalmail.com/files/2023-07/Specific-Terms-for-Non-Account-Tracked-24-and-Tracked-48-version-6.pdf" target="_blank" rel="noopener" style=" text-decoration: none;">Royal Mail website</a> for all excluded postcodes. If you have not received your order by the end of the delivery period stated, please allow up to 7 working days before <a href="https://support.accurist.com/en-GB/contact-form-2140871" target="_blank" rel="noopener noreferrer">contacting</a> us as we cannot investigate your order before this time frame.

Delivery terms and conditions

We aim to respond within 2-3 working days.
Opening times:
Monday 08:45 - 16:45 BST
Tuesday 08:45 - 16:45 BST
Wednesday 08:45 - 16:45 BST
Thursday 08:45 - 16:45 BST
Friday 08:00 - 15:30 BST

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What should I do if my watch has just arrived and it isn't working?

The bracelet on my Accurist watch is too small or too large. How can I adjust it?