# Accurist

> Public Help Center articles for Accurist.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [What should I do if my watch has just arrived and it isn't working?](https://support.accurist.com/en-GB/what-should-i-do-if-my-watch-has-just-arrived-and-it-isnt-working-1813782.md): If your watch has arrived and has a stopper attached to the crown of the watch, simply remove it to get the hands moving. If your watch does not have a battery stopper and you are still experiencing issues, please contact our customer service team by
- [The bracelet on my Accurist watch is too small or too large. How can I adjust it?](https://support.accurist.com/en-GB/the-bracelet-on-my-accurist-watch-is-too-small-or-too-large-how-can-i-adjust-it-1813783.md): To adjust your Sekonda watch bracelet, please follow the steps below:. Determine Your Bracelet TypeDownload and print the Accurist Bracelet Gauge shown below to identify the type of bracelet on your watch (e.g. Sliding Clasp, Adjustable Clasp, or Lin
- [The bracelet on my Accurist watch is too small. How can I adjust it?](https://support.accurist.com/en-GB/the-bracelet-on-my-accurist-watch-is-too-small-how-can-i-adjust-it-2013468.md): Unfortunately, we’re unable to supply additional bracelet links.If your watch feels too small, we recommend visiting your local Timpson's, H. Samuel's or The Watch Lab, who will be able to source compatible links and carry out the adjustment for you.
- [How do I know if my Accurist watch is water resistant?](https://support.accurist.com/en-GB/how-do-i-know-if-my-accurist-watch-is-water-resistant-1813784.md): If your Accurist watch is water resistant, it will be clearly marked with either the words “Water Resistant” or a specific water pressure rating (e.g. 30m, 50m, 100m, or 200m) on the dial and/or case back. Please note that buttons and crowns must not
- [What do the water resistance markings on my Accurist watch mean?](https://support.accurist.com/en-GB/what-do-the-water-resistance-markings-on-my-accurist-watch-mean-1813785.md): Water resistance ratings indicate how well your Accurist watch can withstand exposure to moisture under specific conditions. Below is a guide to help you understand what each marking means:. 30 Metres (30M)Suitable for everyday use. Resists splashes
- [How can I identify my Accurist watch?](https://support.accurist.com/en-GB/how-can-i-identify-my-accurist-watch-1813786.md): Most recent Accurist watches feature a four or five-digit model number engraved on the case back, typically located near the bottom. As a general guide:. Most Accurist watches have a four digit model number on the case back, generally, starting with
- [I'm not sure which instructions apply to my Accurist watch. What should I do?](https://support.accurist.com/en-GB/im-not-sure-which-instructions-apply-to-my-accurist-watch-what-should-i-do-1813787.md): If you're unsure which instructions relate to your Accurist watch, please contact our customer service team and provide your watch's model number (found on the case back). We'll be happy to send you the correct instruction manual for your specific mo
- [Where can I find my instructions manual?](https://support.accurist.com/en-GB/where-can-i-find-my-instructions-manual-1813788.md): To find the instructions for your Accurist watch, simply click the attachment below. If you can’t find your instruction manual in the attachment above, please click here and enter your watch’s model number. You’ll find this 4–5 digit code engraved on
- [How to wear your watch correctly](https://support.accurist.com/en-GB/how-to-wear-your-watch-correctly-2024253.md)
- [Are Accurist silicone watch straps free of PFAS chemicals?](https://support.accurist.com/en-GB/are-accurist-silicone-watch-straps-free-of-pfas-chemicals-2552809.md): Our products comply with the UK REACH and EU REACH regulations, which ensure the safety of chemicals used. Accurist silicone watch straps meet these regulatory standards, including the regulation of PFAS chemicals, phthalates, and BPA.
- [Solar Watch Not Working on Arrival? Here’s How to Charge It](https://support.accurist.com/en-GB/solar-watch-not-working-on-arrival-here%E2%80%99s-how-to-charge-it-2620275.md): Our Solar watches never require a battery, drawing all of their power from ambient light. Using a semi-translucent dial, the Everyday Solar watches can receive enough charge for a full days power with just 2 minutes of direct sunlight. Fully charged,
- [How to access your instructions](https://support.accurist.com/en-GB/how-to-access-your-instructions-2523785.md): To find the instructions for your Accurist watch, simply click the attachment below. Accuirst Instructions Manual.pdf. If you can’t find your instruction manual in the attachment above, please click here and enter your watch’s model number. You’ll fi
- [Do you offer exchanges?](https://support.accurist.com/en-GB/do-you-offer-exchanges-1813778.md): Unfortunately, we are unable to offer exchanges of any kind. However, we are committed to ensuring customer satisfaction. If you receive a damaged or incorrect item, please contact us immediately by clicking here. We will review the situation and str
- [How do I make a return?](https://support.accurist.com/en-GB/how-do-i-make-a-return-1813779.md): Returns are completely free but must be initiated within 28 days of receiving your order. To be eligible, items may be tried on or lightly worn, but must be returned in the condition they were received or in a clean, undamaged, and resalable conditio
- [When will my replacement item be sent?](https://support.accurist.com/en-GB/when-will-my-replacement-item-be-sent-2025161.md): As soon as we receive the incorrect item. We cover the cost of return postage. If you need the item sooner, please contact us to arrange a cross-dispatch (replacement sent now, conditional upon return arriving) subject to availability.
- [What is your returns policy?](https://support.accurist.com/en-GB/what-is-your-returns-policy-1813781.md): Returns must be initiated within 28 days of receiving your order. Under the Consumer Contracts Regulations, customers are entitled to inspect and handle items to determine suitability - similar to how they might do so in a physical retail store. This
- [When will I get my refund?](https://support.accurist.com/en-GB/when-will-i-get-my-refund-1813780.md): Once your return is received and processed, we’ll send you a confirmation email. Refunds can take up to 14 working days to appear in your account, depending on your bank or payment provider. If you haven’t received your refund after this time, please
- [Trying to return a Accurist product purchased from one of our official retailers?](https://support.accurist.com/en-GB/trying-to-return-a-accurist-product-purchased-from-one-of-our-official-retailers-1840743.md): Looking for a Replacement? Within 28 days of purchase: Please return to the place of purchase (e.g. Argos, H. Samuel). They will handle your replacement or refund request according to their own returns policy.Between 28 days and 6 months of purchase:
- [I'm an international customer, how do I make a return?](https://support.accurist.com/en-GB/im-an-international-customer-how-do-i-make-a-return-2060444.md): Changed your mind?. If you've changed your mind and would like to return your purchase, you’re welcome to do so within 28 days of receiving your order. However, please note that we do not offer free returns for customers outside of Mainland UK and th
- [What is your shipping policy?](https://support.accurist.com/en-GB/what-is-your-shipping-policy-1813774.md): Standard Delivery. Uses Royal Mail 48-hour tracked. Delivery aim: 5–7 working days. £2.99 (free on orders over £75). Applies to UK postcodes*. Next Day Delivery. Uses Royal Mail 24-hour tracked. Cost: £3.99. Order by 2pm Monday–Friday for next workin
- [How do I track my order?](https://support.accurist.com/en-GB/how-do-i-track-my-order-1813768.md): Once your order has been placed and processed, you’ll receive a confirmation email containing your order details, including a tracking number and a link to our tracking page. You can click on the tracking link provided, or enter your tracking number
- [How much does shipping cost?](https://support.accurist.com/en-GB/how-much-does-shipping-cost-1813775.md): Shipping prices vary based on your selected delivery method and destination. Please see our current UK delivery options below:. Standard Delivery – £2.99. Free on orders over £75. Arrives within 5–7 business days. Next Day Delivery – £3.99. Arrives w
- [My order was marked delivered but it’s not here](https://support.accurist.com/en-GB/my-order-was-marked-delivered-but-it%E2%80%99s-not-here-1813770.md): If your order has been marked as delivered but hasn’t arrived, we recommend taking the following steps:. Check around your property for a safe place where the parcel may have been left. Ask neighbours or building management in case they accepted the
- [What do I do if my item(s) arrives damaged?](https://support.accurist.com/en-GB/what-do-i-do-if-my-item(s)-arrives-damaged-1813767.md): We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please contact our Customer Service Team with an image of your damaged item for further assistance. We aim to response within 2-3 working days. While
- [What do I do if I receive the wrong item in my order?](https://support.accurist.com/en-GB/what-do-i-do-if-i-receive-the-wrong-item-in-my-order-1813771.md): We’re very sorry if you’ve received an incorrect item. Please get in touch with our Customer Service team by clicking here, and we’ll do our best to resolve this promptly. To help us assist you efficiently, please include the following in your email:
- [Do you ship worldwide?](https://support.accurist.com/en-GB/do-you-ship-worldwide-1813773.md): We offer international delivery to select countries.EuropeAustriaBelgium DenmarkFinlandFranceGermanyGreeceHungaryItaly NetherlandsPolandPortugalSpainSwedenSwitzerlandTurkiyeDelivery to these countries is £10 and takes 5-7 working days. Rest Of The Wo
- [How long does shipping take?](https://support.accurist.com/en-GB/how-long-does-shipping-take-1813766.md): Delivery times may vary depending on the destination and the shipping method selected at checkout. Please see our delivery options below:. Shipping prices vary based on your selected delivery method and destination. Please see our current UK delivery
- [What if my package gets lost or arrives damaged?](https://support.accurist.com/en-GB/what-if-my-package-gets-lost-or-arrives-damaged-1813769.md): At Accurist, we’re committed to ensuring your order arrives safely and in perfect condition. If something goes wrong, we're here to help. Lost PackagesIf you believe your parcel has been lost in transit, please contact our Customer Service team by cl
- [Delivery terms and conditions](https://support.accurist.com/en-GB/delivery-terms-and-conditions-1813777.md): Standard delivery uses Royal Mail 48 hour tracked - we aim to deliver within 5-7 working days, and is £2.99 but free on orders over £75 to UK postcodes*. Next day delivery uses Royal Mail 24 hour tracked and is £3.99. Order before 2pm Monday - Friday
- [Service & Repair Partners](https://support.accurist.com/en-GB/service-and-repair-partners-2488942.md): If your watch develops a fault within two years of purchase, and it falls within the scope of our guarantee, you’re fully covered with a replacement. We don't carry out or handle repairs directly, but simply click here to get the guarantee process s
- [What is your cancellation policy?](https://support.accurist.com/en-GB/what-is-your-cancellation-policy-1813763.md): Unfortunately, we cannot offer cancellations once your Accurist order has been placed. If you have already received an order confirmation email, it will be impossible to cancel your order. However, you can always request a return via our returns port
- [Can I edit or add anything to my order?](https://support.accurist.com/en-GB/can-i-edit-or-add-anything-to-my-order-1813764.md): Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.
- [How do I apply promotion / discount codes?](https://support.accurist.com/en-GB/how-do-i-apply-promotion--discount-codes-1813794.md): To apply a promo or discount code:. • Proceed to checkout and enter your code in the 'Promo Code' field. • Click Apply to see your new total before finalising your order. • Only one code can be used per order. If you’re having trouble entering your p
- [Our Privacy Policy](https://support.accurist.com/en-GB/our-privacy-policy-1814127.md): Last updated 1st July 2022At Accurist we value your privacy. It is important that you read and understand the privacy policy as it explains how Accurist collects and uses your personal information and why we do this. This policy relates to your use o
- [Our Cookie Policy](https://support.accurist.com/en-GB/our-cookie-policy-1814128.md): 1. What are cookies?. A cookie is a very small piece of information that a website stores to save and collect basic information. Many cookies are essential to the operation of our website, for example to allow you to make a purchase or create an acco
- [Terms and Conditions](https://support.accurist.com/en-GB/terms-and-conditions-1814126.md): 1. Introduction. These are the terms and conditions of use for www.accurist.com (Site). The Site is operated by Time Products (UK) Limited (we, us and our). We are a limited company, registered in England. Our registered company number is 00746690, a
- [How should I clean my watch?](https://support.accurist.com/en-GB/how-should-i-clean-my-watch-1814131.md): - Bracelet watches: To occasionally clean the bracelet and case, use an old toothbrush with warm soapy water, then rinse with clean water and dry the watch and bracelet completely. If your watch is not water resistant, the same method can be used to
- [What should I do if I am wearing my watch every day?](https://support.accurist.com/en-GB/what-should-i-do-if-i-am-wearing-my-watch-every-day-1814132.md): We recommend that straps and bracelets are always worn slightly loosely to allow air to circulate and any moisture to evaporate. Wipe any heavy perspiration or dust off with a soft dry cloth to avoid any unwanted damage to your watch or skin irritati
- [What is water resistancy?](https://support.accurist.com/en-GB/what-is-water-resistancy-1814133.md): Despite common misunderstanding, there is no such thing as a waterproof watch. Water resistance for any given watch is expressed in meters, atmospheres (ATM) or feet. The stated water resistance does not mean that the owner is safe to swim or dive to
- [How to wear your watch correctly](https://support.accurist.com/en-GB/how-to-wear-your-watch-correctly-3235242.md)
- [Contact Form](https://support.accurist.com/en-GB/contact-form-2140871.md): If you need assistance, please complete the form below. A member of our Customer Service Team will be in touch within 2–3 working days.
- [Guarantee Policy](https://support.accurist.com/en-GB/guarantee-policy-2621298.md): At Accurist, we take pride in the quality and craftsmanship of our watches. Each watch is made to a high standard and comes with a two-year guarantee against manufacturing faults. This guarantee operates alongside your statutory rights under UK consu
- [How long is my Accurist watch guaranteed for?](https://support.accurist.com/en-GB/how-long-is-my-accurist-watch-guaranteed-for-1813789.md): At Accurist we care about you getting the most out of your watch, that’s why all our watches come with a 2 year guarantee. For watches that are outside of their guarantee period, please visit your local jeweller who will be able to assist you further
- [Is the Accurist watch battery, strap and bracelet covered by the guarantee?](https://support.accurist.com/en-GB/is-the-accurist-watch-battery-strap-and-bracelet-covered-by-the-guarantee-1813790.md): The Accurist guarantee does not cover consumable or external components such as batteries, straps, or bracelets. These items may be subject to natural wear and tear and are not included in the two-year manufacturing warranty.
- [Where do I send my Accurist watch for replacement if it is still in the guarantee period?](https://support.accurist.com/en-GB/where-do-i-send-my-accurist-watch-for-replacement-if-it-is-still-in-the-guarantee-period-1813791.md): We advise that our customers deal directly with Time Products UK for anything within its guarantee period should you require any advice or assistance. During this period, we will exchange or repair at our discretion, any defective components. If you
- [When will I receive my replacement watch?](https://support.accurist.com/en-GB/when-will-i-receive-my-replacement-watch-2118480.md): Please allow up to 14 working days after sending your watch to receive a replacement. During busy periods waits may be longer and we apologize for any delays. If you would like to know the status of your replacement, please contact our customer servi
- [How to make a guarantee claim](https://support.accurist.com/en-GB/how-to-make-a-guarantee-claim-1814114.md): If your product has developed a fault and you would like us to assess it under guarantee, please complete the form below. You’ll need to provide your order number and a proof of purchase or invoice. Once submitted, our team will review your claim in